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Limassol
Capital.com, a Fintech company with global ambitions, opening offices around the world and working in such new financial areas as blockchain and artificial intelligence, is looking to hire a Retention Agent.
Our mission is to make the world of finance more accessible and engaging.
We use innovative technologies to build the most easy-to-use and transparent financial ecosystem.
Responsibilities:
- Be the primary point of contact for high-value clients
- Contact existing clients, ensuring they receive the highest level of service
- Manage client relationships and satisfaction through proactive support, training, and engagement, ensuring that clients have access to up-to-date market and pricing information
- Promote the company’s products and service
· Educate clients on how to use the company’s trading platform
· Provide a basic level of understanding of fundamental and technical analysis to clients in a highly compliant manner
· Contribute to company growth and financial targets such as revenue and a high level of client acquisition, retention and reactivation
· Analyse, identify, plan, design and implement opportunities for increasing client loyalty based on system data and industry insights
· Takes initiatives to improve customer satisfaction via process improvement plans, efficient reporting and flow of information
Qualifications:
· At least 2 years of experience in a similar position
· Native or advanced English speaker plus an extra language
· Professional communications skills
· Dynamic, innovative and target driven
· Strong networking capability
· Ability to work on own initiative, expand and generate business
· Ability to work in a high-pressure and fast moving environment
Our values:
· Be Clear
· Be Bold
· Move Fast
· Focus on Outcomes
· Care
Salary:
Attractive remuneration package, depending on qualifications and skills
We offer:
· An opportunity to grow, learn and travel
· Medical insurance for all employees
· Professional training
· Friendly and professional environment
If you want to be part of our team, send your CV via email to Paulina Chrysostomou at paulina@capital.com