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Position Details
Reference No.
78936
Title
Swedish Speaking Customer Support Agent
Employment Type
Full Time
Available Positions
1
Location(s):
Limassol
Posted On:
23/01/2018
Contact Details
Company
EuropeFX
Contact Person
HR Department
Address
Limassol
Limassol
Phones
25323322
Email
job.cyprusjobs@europefx.com
Job Description

Joining our team will give you the opportunity to expand your knowledge and skills in a friendly working environment that not only prioritizes the delivery of the highest standards of customer service to clients but endorses each employee's personal development. 

Main Duties and Responsibilities:

•   Collect documents from clients with active accounts

•   Establish and maintain strong working relationships with business teams

•   Support the customer team for clients verification

•   Perform KYC

•   Provide all releveant information to prospect clients 

•   Assist in the implementation of the procedures described in the company’s procedures manual or any other relevant policy

•  Handle calls and incoming requests from clients

• Escalate complex cases to customer support manager if and when required

Required Qualifications

Key Requirements:

•   Fluency in English plus Swedish is a must

•   A university degree in Finance/ Economics/ Banking/ Business Administration or related field will be considered an advantage

•   Previous experience in the financial/FX industry will be considered an advantage

•   Results oriented and dynamic

•   Excellent communication skills – verbal and written

•   Ability to work as part of a team

•   Trustworthy, ambitious, persuasive and self-motivated

Other Requirements

Remuneration package

An attractive remuneration package will be offered to the successful candidate based on qualifications and experience.

Additional Benefits & Perks

•   Opportunity for self-development and career advancement

•   Rewards based on overall performance

•   Future – growth oriented organization

Employment Status

Full-time

Company Location

Limassol, Cyprus