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Limassol
Job Description
We are now looking for a Native English Speaking Customer Support Officer for our client โ an investment firm based in Limassol.
In this role, the specialist will maintain and improve open communication with customers. Our ideal candidate will provide ongoing high-quality support to our users and partners, taking the responsibility for resolving various issues that arise.
Job Responsibilities
- Communicate with users in chats, address their tickets and calls
- Provide consistent technical support for clients and partners
- Take care of KYC verification for clients and partners
- Monitor industry trends and apply them in everyday tasks
- Elicit partner feedback to act as internal advocate for our partners
- Keep open communication between the ัompanyโs departments to resolve issues
- Report to the Head of the Client Administration Department
Requirements
- Native speaker of English
- BA degree or equivalent
- Relevant working experience (preferably in a financial account/client management, business development or analyst role)
- Ability to work a range of shifts
- High level of industry awareness
- Thoughtful, yet action-oriented
- Able to quickly translate a challenge into results
- Ability to multitask and work on your own
- Ability to listen to a client and teamโs needs and find solutions
- Great project management and time management skills
- Attention to detail, with good organisational skills and patience to work through complex issues
- Excellent communication skills, both verbal and written
- Outstanding problem-solving skills