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Limassol
Job Description
The position of Customer Support for the Dutch market has recently become available with our client – a Financial Services Provider with offices in Limassol.
The company offers a competitive remuneration package to successful candidates and a friendly and positive environment to work in.
Job Responsibilities
- Support our clients at all levels. Answer any questions about how the service works and resolve clients’ issues promptly via live chat, emails and calls;
- Assist clients with KYC procedure;
- Provide a tour around the trading platform;
- Build client trust and satisfaction through professional support and training;
- Be keenly aware of the competitive landscape and understand financial markets;
- Collect clients’ feedback and analyse how to improve clients’ experience;
- Keep open communication between the departments to resolve any issues;
- Performing other tasks related to client administration department provided by Customer Support Manager;
- Meet company targets and goals and contributing to increasing company revenue.
Requirements
- Native Dutch and fluent English is required;
- BA degree;
- Significant work experience, preferably in a financial industry in a position of customer support, account/client management, sales or retention role;
- Ability to work 24/7 shift;
- Understanding of the competitive landscape and Forex industry;
- Ability to work independently and manage multiple tasks at the same time;
- Ability to listen to clients and team needs and find solutions;
- Great self-organisation and time management skills;
- Detail-oriented, with patience to work through complex issues;
- Excellent communication skills, both verbal and written;
- Excellent problem-solving skills;
- An additional fluent European language will be considered as an advantage;
- Working Hours 24/7 - Shifts: 3 working days and 2 days off. (3 mornings - 2 off, 3 afternoon - 2 off, 3 night - 2 off.) The above might be changed in the near future.