CyprusNet is not responsible or liable for any scams, frauds, misleading job offerings or false resume information within Cyprus Jobs free service. We strongly recommend that users never reveal private information such as credit cards, bank accounts, insurance numbers, passports, ID numbers or give away any money and so forth.
If you've been targeted by a job scam, report to: Cyprus Crime Combating Department
Limassol
Job Description
Our client is a well-established CySEC regulated investment firm, providing trading services and facilities to both retail and institutional clients. They are currently looking to add to their existing team a German Speaking Retention Officer. The right candidate will have a solid background in a Sales in the Forex industry, will be hard-working with a positive attitude.
Job Responsibilities
- Servicing a portfolio of clients in the FX marketplace by reporting trends and providing general market information to clients
- Act as a conduit between clients and the FX market
- Assist clients with queries regarding trading and the instruments available for use by the client
- Be aware of and be able to demonstrate ongoing in-depth knowledge of the financial markets, both technically and fundamentally
- Training new clients on companies platforms and trading tools
- Building and maintaining client relationships by understanding the client’s needs and trading profile and providing suitable support and guidance where required
- Liaise with other departments, when required, to escalate and resolve issues and/or report faults
- Achieving monthly targets
- Providing understanding of technical and fundamental analysis to clients via scheduled 1 to 1 training sessions
- Contacting clients to provide general market updates
- Utilizing retention strategies to maximize client satisfaction
- Cross selling company services to provide client improvement and increase targets
- Ensuring timely follow up of all contacts
- Maintain high levels of client acquisition, retention and re-activation
Requirements
- University/College Degree
- Fluency in English and German
- I.T. Proficient
- Minimum 1 year experience in relevant field
- Excellent communication and organisational skills
- Knowledge in Technical Analysis will be consider an advantage