Customer Support Officers – Native English, German and Dutch speakers

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Job Description

On behalf of our client, a CySEC regulated  investment firm, we are currently looking for Customer Support Officers with the following languages: German, Dutch and Native English.

Job Responsibilities

• Support our clients at all levels. Answer any questions about how the service works and resolve clients’ issues promptly via live chat, emails and calls;
• Assist clients with KYC procedure;
• Provide a tour around the trading platform;
• Build client trust and satisfaction through professional support and training;
• Be keenly aware of the competitive landscape and understand financial markets;
• Collect clients’ feedback and analyse how to improve clients’ experience;
• Keep open communication between the departments to resolve any issues;
• Performing other tasks related to client administration department provided by Customer Support Manager;
• Meet company targets and goals and contributing to increasing company revenue.

Requirements

• Fluent in English and one of the following languages German, Dutch and English
• BA degree;
• Significant work experience, preferably in a financial industry in a position of customer support, account/client management, sales or retention role;
• Ability to work 24/7 shift;
• Understanding of the competitive landscape and Forex industry;
• Ability to work independently and manage multiple tasks at the same time;
• Ability to listen to clients and team needs and find solutions;
• Great self-organisation and time management skills;
• Detail-oriented, with patience to work through complex issues;
• Excellent communication skills, both verbal and written;
• Excellent problem-solving skills;
• An additional fluent European language will be considered as an advantage;
• Working Hours 24/7 - Shifts: 3 working days and 2 days off. (3 mornings - 2 off, 3 afternoon - 2 off, 3 night - 2 off.) The above might be changed in the near future.