Customer Support in Limassol

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Key Duties/Responsibilities:

• Assisting clients in a friendly, helpful manner via Live Chat, telephone and email
• Educating clients in the company's platforms, trading products, account opening/deposit/withdrawal procedures
• Maintaining the company's high standard of client communication
• Working as part of a team to ensure department KIP's are met, particularly with regards to response times and client satisfaction levels
• Handling complaints professionally and courteously
• Working a rotating shift pattern covering 08:00 - 16:00 and 16:00 - 00:00, including weekends

• Highly proficient in spoken and written English
• Very good communicaqtion and interpersonal skills
• Flexible, energetic with a positive attitude
• Willing to work in a regulated environment and observe the guidelines set by the relevant governing body
• Computer literate (MS Office)
• Ability to work as part of a team is essential
• Experience within the Forex industry will be considered an advantage
• knowledge of CySec Laws, Directives and Guidelines will be considered as an advantage (German, Danish, Norveigian, Swedish)

Salary based on experience plus benefits.

Please send your CV at careers@wisetrader.com