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Position Details
Reference No.
91457
Title
Chinese Speaking Customer Support Representative
Category
Employment Type
Full Time
Available Positions
1
Location(s):
Limassol
Posted On:
25/06/2019
Contact Details
Company
Golden Careers Recruitment
Contact Person
Golden Careers Recruitment
Address
301, 28 Octovriou Street, Marina Court, 7th Floor, Office No.71, Limassol, 3035, Cyprus
Limassol
Phones
357 96736946
Email
admin@goldencareers.com.cy
Job Description

Job Description

Our client is an international investment firm with a dynamic team that is currently expanding. They are looking for Chinese Speakers for their customer support team. Previous experience is not necessary, however its essential that the candidates are able to work shifts.

Job Responsibilities

  • Assisting clients in a friendly, helpful manner via QQ, Live Chat, telephone and email.
  • Educating clients in the company’s platforms, trading products, account opening/deposit/withdrawal procedures.
  • Analysing and investigating trades.
  • Maintaining the company’s high standard of client communication.
  • Working as part of a team to ensure department KPI’s are met, particularly with regards to response times and client satisfaction levels.
  • Handling complaints professionally and courteously.
  • Reporting all client feedback to management
  • Communicating effectively between global offices

Requirements

  • Fluent in verbal and written Chinese and English, to business standard.
  • Enthusiastic and ‘can do’ approach to customer service.
  • Ability to remain calm and focused in a fast-paced environment.
  • Previous experience in a similar role considered an advantage.
  • A broad understanding of financial markets and trading, preferably with foreign exchange.
  • Willing to work in a regulated environment and observe the guidelines set by the relevant governing body.
  • Able to work a rotating shift pattern covering 08:00 – 16:00 and 16:00 – 00:00, including weekends.
  • A high level of professionalism and personal integrity.