Customer Service Representative

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CareerFinders, on behalf of our client, a very well-established and forward-thinking Information Technology company with offices in the heart of Nicosia, we are seeking to recruit a highly competent Customer Service Representative with exceptional client service and communication skills to join their expanding team of professionals.

Key Duties/Responsibilities:
 

• Communicate effectively with all company’s departments, informing and updating them regularly to guarantee that sales and customer objectives are met.
• Compile and maintain all required paperwork, records, documents, etc…
• Follow systems and procedures outlined in company manuals.
• Acknowledge and appropriately greet and assist every customer in a timely manner.
• Process customer orders in a courteous, efficient and timely manner.
• Organize workflow to meet customer deadlines.
• Manage telephone calls or emails professionally, efficiently and with good communication skills.
• Attend to customer questions, complaints and concerns immediately, and facilitate satisfactory resolution.

  Key Skills/Experience:
 

• University Degree/Diploma. 
• Experience in customer service is essential. 
• Excellent command of the English and Greek language in both written and oral forms. Additional language will be considered an advantage.
• Excellent interpersonal skills.
• Ability to identify and meet customers’ needs and requirements.
• Strong attention to detail, possessing a sales attitude and interested in preventing errors and solving problems.
• Must be computer literate and current on new technology.
• Must be hardworking, a self-starter and a problem solver.
• Demonstrated excellence in organization and time management skills.
• Able to perform multiple tasks efficiently.
• Exceptional phone / email and customer service skills.
• Positive and upbeat attitude.

To apply for this vacancy, please send your CV, along with any covering letter to jobs@careerfinders.com.cy quoting the above job title. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click www.careerfinders.com.cy/privacy-policy